Customer Services

 

These are the terms and conditions of sale ("Conditions") of TMLS Services Limited (the company) registered in England and Wales under company number 4975739. These terms will apply to all purchases of Goods when you order via our website (www.studiotmls.com) our "Website". Please read this document carefully before placing your order. By accepting the Terms and Conditions when confirming your order, you confirm your unconditional acceptance of these Conditions.   These terms and conditions cannot be varied except by changes made by TMLS Services Limited on the site, which we may make from time to time. In particular, nothing said by any representative of TMLS Services Limited will operate as a variation to these terms and condition or constitutes a legal representation on behalf of either of them. TMLS Services Limited reserves the right in its sole discretion to edit or delete any information or content appearing on the Site and to remove any goods and services for sale. Upon notice published over the Service, TMLS Service Ltd may modify this Contract, or prices, and may discontinue or revise any or all aspects of the Site in its sole discretion and without prior notice. Modification of this Contract will be deemed effective upon publication on the Site with respect to transactions occurring after said date.

 

 

 

Upon receipt of the goods, you must inspect the goods and you will be deemed to have accepted the goods unless you notify us that you have cancelled the order and/or you return the goods in accordance with the Returns Policy. If no such action is taken, we shall not be obliged to accept any rejection of the goods at a later date. Your statutory rights are not affected. If you have not received the entire order as detailed in the order confirmation email sent to you when an order is received, please contact Customer Services on the following email (open 10.00am 6.00pm, Monday to Friday) info@studiotmls.com. We will retain the legal ownership of the goods until full payment has been made by you and such payment has been received by us. Legal ownership of the goods will immediately revert to us if we refund any such payment to you.

  

Accuracy

 

While every effort is made to ensure the accuracy of colour reproduction, colour may very depending on the settings of your monitor, software, or printer. None of the material contained in our Website is to be relied upon as a statement or representation of fact. All images, illustrations and descriptions of the goods are for information only. We do not give any warranty for the accuracy, suitability, reliability, completeness, performance, fitness, freedom from viruses or timeliness of the content or services contained on our Website. Whilst we try to ensure that our Website is reliable and available at all times, the Internet is not an inherently stable medium, and errors, omissions, interruptions of service and delays may occur at any time. Whilst we take reasonable care in ensuring that all material contained in our Website is accurate and up-to-date at the time it is posted, we cannot guarantee it

 

 

 

We may cancel an order for any item at any time before delivery. You will be advised by email or telephone if we are unable to complete your order.

 

Please note that you may cancel this contract if you give us notice by email at any time before the expiry of a period of 24 hours from the day of purchase of the goods.  

 

 

If you wish to complain about any matter in respect of the goods please email info@studiotmls.com.

 

 

 

All rights, including copyright, in the content of these web pages are owned or controlled for these purposes by TMLS Services Limited. You are not permitted to copy, download, store (in any medium), adapt or change in any way the content or images contained within the web pages of Studio TMLS for any reason whatsoever without the prior written permission of TMLS Services Limited. By entering and using this site, you acknowledge and agree that all the text, graphics, images, photographs and designs including fabrics, accessories and products which appear on this site, and the design, look and feel of the site itself, are protected by copyright, design right, trade mark rights and other intellectual property rights, which are either owned by TMLS Services Limited or licensed to it by third parties. You acknowledge and agree that the material and content contained within this web site is made available for your non-commercial use only. You may view and download such material and content onto only one computer hard drive for such purpose. Your use of this site is at your sole risk. Certain links on this site may lead to other web sites, which are not under the strict control of TMLS Services Limited. When you activate any of these links, you will leave the Studio TMLS web site. We will accept no responsibility or liability in respect of the material on any web site that is not under our control. The content, organisation, gathering, compilation, magnetic translation, digital conversion and other matters related to the Site are protected under applicable copyrights, trademarks, and other proprietary (including but not limited to intellectual property) rights, and, the copying, redistribution, use or publication by a Buyer of any such content or any part of the Site is prohibited.

 

 

 

Credit notes will not be given for products with damages caused by a customer's misuse or neglect. If, at the time of delivery, the packaging is damaged, you are required to open the package in the presence of the carrier in order to verify the condition of the Goods. In the event of damage to the Goods, you should contact the Customer Service team immediately on info@studiotmls.com. You must produce to us any receipt or other documents relating to the Goods in question together with (in the case of a claim for damage) the original packaging for the Goods. We shall repair or replace, free of charge any Goods damaged or lost in transit where delivery has been made by our carrier, provided that you give us written notification of such damage or loss within 24 hours of the delivery date in the case of damage and within 24 hours of the anticipated delivery date notified to you at the time you place your order in the case of loss, in order that we may comply with our carrier's conditions of carriage

 

 

 

We will take all reasonable care to ensure that all details, descriptions and prices of products appearing on the Website are correct at the time when the relevant information was entered onto the system. Although we aim to keep the Website as up to date as possible, the information including product descriptions appearing on this Website at a particular time may not always reflect the position exactly at the moment you place an order.

 

 

 

Every effort will be made to deliver the Goods as soon as possible after your order has been accepted. Any delivery date or time specified by us is a best estimate only and we will not be liable for any loss or damage suffered by you through any reasonable or unavoidable delay in delivery. We will aim to deliver the Goods within 4 days. We will let you know if there will be a delay. Despatched goods are sent out on a 96-hour delivery but please understand sometimes there are delays - regrettably, no delivery service is infallible, and estimated delivery dates are therefore not guaranteed. If there is no one at the address given who is competent to accept delivery of the Goods, you will be asked to contact our courier service in order to arrange an alternative delivery date or a place to collect the Goods. You will be responsible for retrieving undelivered parcels. Please use an alternative address for delivery if you are out all day (e.g. work). Let us know if goods are urgent and we will try to help. Delivery charge. You will be informed of any delivery charge payable when you place your order.

 

The amount of the delivery charge will vary depending on the value, size and weight of your order. You will be required to pay a further delivery charge where a change in delivery date has been requested by you. No delivery will take place unless payment for the Goods has been received. Please note that all packages containing Goods to be delivered to you will be weighed by us prior to their dispatch. Ownership of the Goods and the risk for damage to the Goods pass to you upon delivery. 

 

 

 

Every effort is made to ensure that all the information provided on the Studio TMLS website is correct at the time of going online.

 

 

 

No order is binding on you or TMLS Services Ltd until we have accepted it. You will own the items we supply you from the moment they are put in the hands of the postal service, or with our carriers, or in payment in full of the price of the items and any delivery charge, whichever is later. These terms and conditions cannot be varied by you or us unless made in writing and signed by both parties.

 

 

 

Neither the Content, the Trade Marks, nor any other portion of the Website may be used, reproduced, duplicated, copied, sold, resold, accessed, modified, or otherwise exploited, in full or in part, for any purpose without our prior written consent.

All content available on the Website, including, but not limited to, text, graphics, logos, button icons, images, audio clips, data compilations, and software, and the compilation thereof (the "Content") is the property of Studio TMLS Limited, and is protected by UK and international copyright laws. The trade marks, logos, and service marks displayed on the Website (collectively, the "Trade Marks") are the registered and unregistered marks of Studio TMLS Limited, in the UK, United States and other countries, and are protected by UK and international trade mark laws. All other Trade Marks not owned by us, our affiliates, our partners or our licensors that appear on the Website are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by us.

 

 

 

You agree fully to indemnify, defend and hold us, TMLS Services Limited, and our officers, directors, employees, agents and suppliers, harmless immediately on demand, against all claims, liability, damages, losses, cost and expenses, including reasonable legal fees, arising out of any breach of these terms and conditions by you or any other liabilities arising out of your use on this website, or the use by any other person accessing the website using your shopping account and/or your personal information.

 

Miscellaneous

 

This Contract shall be treated as though it were executed and performed in the county of Surrey of the United Kingdom, and shall be governed by and construed in accordance with the laws of the United Kingdom of Great Britain (without regard to conflict of law principles). Any cause of action of Buyer with respect to the Site must be instituted within six (6) months after any purchase or be forever waived and barred. The language in this Contract shall be interpreted as to its fair meaning and not strictly for or against any party. All legal proceedings arising out of or in connection with this Contract shall be brought solely in the Central London County Court, and Buyer expressly submits to the jurisdiction of said courts and Buyer consents to extra-territorial service of process. Should any part of this Contract be held invalid or unenforceable, that portion shall be construed consistent with applicable law as nearly as possible to reflect the original intentions of the parties and the remaining portions shall remain in full force and effect. To the extent, that anything in or associated with the Site or the Company is in conflict or inconsistent with this Contract, this Contract shall take precedence. Failure of Company to enforce any provision of this Contract shall not be deemed a waiver of such provision nor of the right to enforce such provision.

 

 

 

Every effort is made to ensure that the prices shown in British Pounds are correct at the time of publication including VAT where relevant. If an error has been made, we may cancel your order in relation to some or all of your items as indicated under "Cancellation".

 

 

 

Measurements given are approximate.